This Privacy Policy explains how we collect, use, share, and protect personal data when you visit or use Puznix (the "Service"), including when you purchase time-limited paid access to play the puzzle game.
3. Personal Data We Collect
We may collect the following categories of personal data:
A. Technical & Usage Data
IP address, approximate location derived from IP, device identifiers, browser type, operating system, language, referral URLs, pages viewed, timestamps, and gameplay/interaction events.
B. Cookies & Similar Technologies
Cookies, local storage, and similar technologies used for essential functionality, preferences, security, and (where enabled) analytics/measurement.
Some cookies may require consent depending on your location and the cookie type (e.g., non-essential cookies).
C. Phone Number
Your mobile phone number (e.g., for purchase/verification/anti-fraud purposes, and/or where required to process carrier billing).
D. Payment & Access-Purchase Data (One-Time Purchases)
Purchase status, timestamps, product/price shown, transaction references, carrier/operator identifiers, payment confirmations, and limited billing metadata needed to provide your paid access and handle disputes/refunds where applicable.
E. Communications
Messages you send to customer support and related metadata.
F. Rewards / Loyalty Program Data (If You Participate)
Eligibility checks, reward history, fulfillment status (e.g., delivery details for physical prizes; phone credit delivery records), and anti-abuse signals.
4. Why We Use Your Data (Purposes)
We use personal data to:
Provide and operate the Service (game access, features, gameplay progression).
Process one-time purchases for time-limited access and verify purchase status.
Maintain security, prevent fraud/abuse, and troubleshoot issues.
Provide customer support and respond to requests.
Run and administer a loyalty/rewards program (if offered), including validation, fulfillment, and abuse prevention.
Improve the Service (performance, usability, and content quality).
Comply with legal obligations and enforce our Terms.
5. Legal Bases (EEA/UK Users)
Where applicable under GDPR, our processing is based on:
Contract: to deliver the Service and paid access you request.
Legitimate interests: security, fraud prevention, service improvement, and analytics where permitted.
Consent: for non-essential cookies/trackers where required.
Legal obligation: compliance and responding to lawful requests.
6. Cookies
We use essential cookies for core functionality and security. Non-essential cookies (such as certain analytics/advertising cookies) may require prior consent depending on your location.
You can control cookies through your browser settings (and any cookie controls we may provide). Disabling some cookies may affect site functionality.
7. How We Share Data
We may share personal data with:
Payment providers / carrier billing partners / mobile network operators to process purchases and confirm access eligibility.
Hosting, infrastructure, analytics, and customer support vendors that help us run the Service.
Rewards fulfillment partners (shipping/logistics or phone credit delivery providers) where needed to deliver rewards.
Authorities or advisors when required by law or to protect rights and safety.
8. International Transfers
Our vendors may process data outside your country. Where required, we use appropriate safeguards to help protect your data.
9. Data Retention
We keep personal data only as long as necessary for the purposes described above (e.g., providing access, handling support requests, preventing fraud, and complying with legal obligations).
10. Security
We implement reasonable measures designed to protect personal data. No method of transmission or storage is 100% secure.
11. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data; object to processing; request portability; and withdraw consent (where applicable).
The Service is not intended for children. If you are under the minimum age required by your country to consent to data processing, you must not use the Service.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new effective date.